Clients

“Carers Queensland wanted to ensure a particular program we were providing, was meeting the needs of the people participating in it;

whilst also looking at ways we could improve on their experience.

Foundstone were great to work with.

The workshops were highly interactive and provided real insights into key areas of our service delivery from both a program participant and a staff point of view.

I very much believe that our program will be greatly enhanced by the discoveries made as part of the Foundstone human centred design approach.”

Debra Cottrell – CEO of Carers Queensland

“Our time with Foundstone Advisory was arguably the most positive transformational piece of work the Y has undertaken in the past 20 years.

Known to our President through their work in the commercial sector; Foundstone listened to us, heard our aspirations and subsequently designed a transformation process entirely aligned with our ‘for purpose’ global mission, local vision and passionate people.

The impact?
The entire organisation embraced the need to overnight our line of sight from what had become ‘business as usual’, to ‘business as never before’.

Taking its leadership responsibilities to heart, the entire board chose to refresh.
We moved from being a membership-based board to a skills-based governing body.

Subsequently, complemented by staff refresh, the organisation more than doubled its number of people served, footprint and revenue.”

Peter Burns – Chief Executive, YMCA Victoria

“The first meeting with Foundstone confirmed that I had made the right decision for RTSSV.

The human centred design approach to strategy that Foundstone had was completely different to the ‘cookie cutter’ way of previous strategic planning approaches. It prompted valuable conversations with both external & internal stakeholders that gave us the chance to have honest conversations and get to the heart of the most pressing problems our clients and partners needed us to help solve.

These discussions have opened doors to potential opportunities that will foster our ability to preserve and grow our organisation.

The end result is that our strategy now provides us with a clear road map of where we should focus our attention to meet the needs of the communities we serve, and it provides a structure that allows us to adapt as external factors change.

Through this approach, we have real conviction behind our strategy and feel energised to deliver.”

Bernadette Nugent – CEO, Road Trauma Support Services Victoria