We take an ‘assumption free’ approach to business strategy by putting your customers at the centre. Start your strategy with market & customer insights from outside your four walls.
You get clarity to make the right choices & develop new opportunities as part of the approach.
Often getting an external provider to help develop your strategy means offsites, slide decks, internal focus, and endless engagements.
Instead, our approach is rapid & at a fixed cost. You will get actionable insights directly from your customers and a strategy that continues to deliver growth.
We work with you to drive execution of the overall strategy and accountability of specific plans.
You get a strategy that is based on uncovering the problems that have the biggest impact when solved, and one that has buy-in from staff, customers and partners.
The Outcomes Foundstone Brings to Your Strategy
- Uncover blind spots & customer problems that when solved will have the greatest impact.
- Learn a design-thinking and open strategy approach for customer conversations.
- Co-discover and distil, clear & actionable customer insights.
- Develop new customers and opportunities inherently as part of the process.
- Get ultimate clarity to make the right strategy choices for a lasting impact.
Our approach is down-to-earth and effective. No convoluted models. No jargon.
Market and Customer Insights
Get unique market and customer insights to make the right strategy choices.
- Human-centred design
- Empathy Mapping
- Customer Journey Mapping
- Direct and qualitative customer conversations
- Customer forums and events
We include external perspectives, from customers, partners and front-line staff so you can make the best strategy choices.
- Strategy facilitation
- Education, development and coaching on strategy mindsets
- Independent strategy reviews and non-executive director advisory
We work with leadership teams to develop practical plans that target specific ways to deliver on key parts of their strategy.
- Strategic implementation planning
- Team alignment and integration
We work with leadership teams to drive execution of the overall strategy and accountability of specific plans
- Ongoing execution of plans
- Business development – opening up new markets & decision-makers
Hear first-hand from one of our clients
CEO of Road Trauma Support Services Victoria
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